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Pet Sitters - FAQ - NEW UK SITE

Frequently Asked Questions

What do I need to provide for my pet?
What happens if my pet is unwell?
How much exercise will my pet have?
Who are the host families and individuals?
Where are your petsitters?
Can I visit my petsitter beforehand?
Does my pet need to be insured?

What are the exact terms & conditions?

Q.  What do I need to provide for my pet?
A. Here is the checklist of things we ask you to provide so your pet feels at home.
* Food & treats for the whole stay (See note 1)
* Bowl
* Lead/Line
* Basket/Blanket
* Toys
* Brush
* Towel
* Pooh Bags
* Medicines (if any)

We also need the dates of your pets most recent
* worming treatment
* flea treatment
* vaccinations (See Note 2)
So please have this information handy when you phone for a booking.

Note 1
This is to avoid any negative effects of diet change.
If your dog has fresh food, please provide this in daily packs that can be kept in the fridge or freezer.
Our host families will carefully follow your feeding instructions,
and respect your wishes concerning feeding at the table.

Note 2
Parvovirus, Distemper and Hepatitis


Q.  What happens if my pet is unwell?
A. Pet Sitters will do its best to ensure your pet has a happy stay. There is always the chance that your pet could need veterinary care. If this happens, we will contact you or your emergency contact, and your own vet wherever practical. If circumstances require immediate action, we will contact the vet closest to your pet's host family. We have established affiliations with highly qualified vets throughout our area, ensuring that your pet has access to medical treatment 24 hours a day.

Q.  How much exercise will my pet have?
A.  We try to provide the same levels of exercise that your pet is used to - or a little more if you request it.
All pet hosts are required to have secure gardens, and have access to safe walks and parks.

Q.  Who are the host families and individuals?
A.  Our host families and individuals are all carefully interviewed, visited, and their homes inspected. We only choose pet lovers who will have plenty of time to look after, play with, and exercise your pet. In addition, the house has to be clean and safe, and the garden secure.  Most of our hosts are retired people or housewives that enjoy the companionship of pets.

Q. Where are your petsitters?
For the best picture of where all our petsitters live, see our coverage map

Q. Can I visit my petsitter beforehand?
A. Yes. You are encouraged to arrange a preliminary visit to your petsitter, once your booking is confirmed.

Q. Does my pet need to be insured ?
A. All our petsitters are insured with Petsitters Alliance, but this will not cover you in all instances, or for the rest of the year. Please have a look at our page on Pet insurance - how does it work

Q.  What are the exact Terms & Conditions
A.  You will receive a copy of the Terms & Conditions with your booking form. You only need sign and return them on your first booking, as they are valid for all subsequent bookings.

Pet Sitters Terms And Conditions

with the Agency
1. No booking is confirmed until the agency has received your deposit; your signature on your booking form; and you have been notified of your petsitter. The deposit is deducted from the cost of your pet’s stay.
2. The agency will do its best to find a suitable petsitter for your pet, and will instruct the petsitter on your pet’s details and needs.
3. If for any reason the owner is not happy with the petsitter within 5 days of our notification, we will provide an alternative petsitter or refund the deposit.
4. Cancellation charges: £15 for a cancellation with more than 4 weeks‘ notice; 50% of the deposit with a minimum of £15 for a cancellation with 2-4 weeks‘ notice; 100% of the deposit with a minimum of £15 for a cancellation with less than 2 weeks‘ notice.
5. The full daily rate is payable for every day of your pet’s stay, including the days of pickup and return. For example, Friday to Friday is 8 days.
6. Dogs that are not up to date with vaccinations and internal & external anti-parasite treatment, or that have, or have been in contact with, contageous diseases in the previous 21 days will not be accepted.
7. If a carer experiences difficulties with a dog, we will try to place the dog with another suitable carer.
8. If a carer reasonably considers a dog to be dangerous, aggressive or uncontrollable, or if a dog is rejected by a second carer (Para 5), we reserve the right to place the dog in the nearest suitable boarding kennels at the owners expense and subject to a transfer fee of £15.
9. We, in liaison with the petsitter, reserve the right to make decisions regarding a dog‘s health if reasonable efforts to reach the owner‘s emergency contact have failed and provided it is in the best interest of the dog and on the advice of a veterinary surgeon.
10. Owners agree not to seek to procure the services of a Pet Sitters carer direct without explicit permission from Pet Sitters for a 5 year period. Owners agree to compensate Pet Sitters for any losses caused by breach of this clause.
11. Pet Sitters acts only as an Agent and cannot be held liable to or responsible for either party or their pets or property.
12. The owner’s initial signature and agreement to these Terms & Conditions (and any subsequent variations posted on the Petsitters and Petsitters Alliance Websites) shall be valid for all subsequent bookings by the owner.

with the Petsitter
1. Full fees, less the deposit, are payable at the start of care period.
2. The owner shall be responsible for payment of vet fees, and/or other costs incurred on the pet’s behalf (if any), incurred during his or her absence.
3. If an owner requires a dog to be exercised off lead, the owner shall assume full responsibility in the event of any loss or damage, howsoever caused.
4. The owner undertakes to re-imburse any damage to the carer’s home or posessions that could not reasonably be anticipated or avoided from the information given on the booking form.

1. The owner warrents that the information given on the booking form is honest and complete, and will notify the Agency of any changes when making future bookings.
2. Signature of the booking form and/or electronic return of the booking form constitutes acceptance of these terms and conditions.